University 'consumer culture' warning

Thanks to our Critical Friend, Peter Kawalek for sending on this article.

Maybe the most important statement is, "We need to talk about the student experience less in terms of transactions and more in terms of relationships..."

As an aside, the article touches on a criticism of focusing too much on undergraduates and ignoring postgraduates. This is something that the University of Glasgow is proactively working on through its external facing departments, setting itself an ambitious target of doubling it PGT numbers.